Returns & Refund Policy

At NextGen Darts, we want you to be happy with your purchase. If something isn't right, we'll do our best to resolve it quickly and fairly.

Online Orders – Your Right to Cancel

If you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

You must notify us within 14 days of receiving your order if you wish to cancel.

Once you have notified us, you have a further 14 days to return the goods to us.

Returned products must be unused, in a resalable condition and returned with their original packaging, accessories and components.

Return Conditions

For unwanted items to qualify for a refund or exchange:

• The product must be unused and in a resalable condition.

• Original packaging should be intact and included.

• All accessories, components and other items supplied with the product must be returned.

• You must provide your order number or proof of purchase.

• Products must be returned directly to NextGen Darts.

We reserve the right to reduce a refund where goods have been handled beyond what would reasonably be necessary to inspect them and this has reduced their value.

Darts That Have Been Used

We understand that choosing darts can be very personal. However, darts which have been used sufficiently to show signs of play, including noticeable board or point wear, may not be accepted as an unwanted return.

This does not affect your rights where an item is faulty.

Products That Cannot Normally Be Returned

Unless faulty or where your statutory rights otherwise apply, we cannot normally accept returns for:

• Personalised or custom-made products, including engraved darts or customised products.

• Products which have been used and are no longer in a resalable condition.

• Products missing components or accessories supplied with them.

• Products that have been damaged after purchase through misuse or accidental damage.

How to Make a Return

Please contact us before returning an online order.

Email: sales@nextgendarts.uk
Telephone: 0114 470 5676

Returns can be made in person or sent to:

NextGen Darts & Coaching Hub
Main Street
Hackenthorpe
Sheffield
S12 4LB

If returning an item by post, please package it securely.

We strongly recommend using a tracked postal service and retaining your proof of postage until your return has been completed.

For unwanted products, the customer is responsible for the cost of returning the item unless we agree otherwise.

Refunds

Once we receive your return, we will inspect the goods.

Where a refund is due, it will normally be made using the same payment method used for the original purchase.

We aim to process accepted refunds promptly and within the timescales required by UK consumer law.

For eligible online cancellations, any standard outbound delivery charge will be refunded where required by law. If you selected a more expensive delivery service than our standard option, the additional delivery cost is not refundable unless required by law.

Exchanges

If you would prefer an exchange, for example for a different dart weight, please contact us.

Exchanges are subject to stock availability.

For unwanted products, you will normally be responsible for the cost of returning the original item and any applicable delivery charge for sending the replacement.

If we cannot provide the requested exchange, we can arrange a refund where the item meets the requirements of this policy.

Faulty, Incorrect or Damaged Goods

If your order arrives faulty, damaged or you have received the wrong product, please contact us as soon as possible.

Email sales@nextgendarts.uk with:

• Your name

• Order number

• Details of the problem

• Photographs of the product and packaging where appropriate

We will assess the issue and arrange an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.

Depending on the circumstances, this may include a repair, replacement or refund.

Where goods are confirmed as faulty, damaged on arrival or supplied incorrectly, we will deal with reasonable return costs where required under your statutory rights.

In-Store Purchases

There is no automatic legal right to return an unwanted item simply because you have changed your mind when it was purchased in-store.

However, NextGen Darts may offer an exchange or refund for unwanted in-store purchases at our discretion, provided the item is unused, in a resalable condition, in its original packaging and accompanied by proof of purchase.

Your statutory rights regarding faulty or misdescribed goods are not affected.

Your Statutory Rights

Nothing in this Returns & Refund Policy affects your statutory rights under UK consumer law.

If you have any questions about a return, please contact us before sending your item back.

NextGen Darts & Coaching Hub
Main Street, Hackenthorpe, Sheffield, S12 4LB
0114 470 5676
sales@nextgendarts.uk